What is a Nagad Withdrawal Proof?
Nagad is one of Bangladesh's largest mobile financial services (MFS) platforms, serving more than 10 crore registered users. Every time you withdraw money from your Nagad account — either through an authorized agent point or via bank transfer — the system automatically generates a digital transaction statement. This statement is known as the Nagad withdrawal proof.
The withdrawal proof is an official record that confirms a specific cash-out operation was successfully completed. It includes a unique transaction ID, your account information, the withdrawal amount, any applicable agent fee, and a timestamp. This document is useful for personal record keeping, dispute resolution, and tax documentation in Bangladesh.
Why Withdrawal Proof Matters
Having accurate withdrawal records is essential for several practical reasons:
- Account reconciliation — Track your daily and monthly withdrawals to ensure your records match your bank balance.
- Agent dispute resolution — If an agent claims you received more cash than recorded, your transaction proof is the definitive reference.
- Tax documentation — A Nagad transaction statement can substantiate income and expenses for Bangladesh tax purposes.
- Personal expense tracking — Review your cash-out history to understand spending patterns and plan budgets.
- Business auditing — Merchants who use Nagad can provide withdrawal proof as part of internal and external audits.
Note: The withdrawal proof is not the same as an e-money certificate. It is a record of a withdrawal transaction from your mobile wallet, not a confirmation of your wallet balance.
How to Obtain Your Nagad Withdrawal Proof
Follow these step-by-step instructions to download or share your Nagad withdrawal proof:
- Open the Nagad app or dial *167# from your registered mobile number.
- Navigate to the "Statement" or "History" section from your account dashboard.
- Select the date range — the app provides up to 90 days of transaction history.
- Locate the withdrawal transaction — look for the entry labelled "Cash Out" or "Withdrawal".
- Tap on the transaction to view full details, including the TrxID, amount, and agent information.
- Choose "Share" or "Download" to save the statement as a PDF or send it via email, WhatsApp, or messaging apps.
Looking for older records? Transactions older than 90 days can be requested from Nagad Customer Support at +880 961-0961666. A formal application may be required.
What Information Does a Withdrawal Proof Contain?
A standard Nagad withdrawal proof includes the following fields:
| Field | Description |
|---|---|
| Transaction ID (TrxID) | Unique identifier for the withdrawal transaction. |
| Date & Time | Exact date and time when the withdrawal was executed. |
| From (Your Nagad No.) | Your registered mobile number used for the transaction. |
| To (Agent / Bank) | Recipient agent number or bank account if withdrawn to a bank. |
| Withdrawal Amount | Amount of cash withdrawn in Bangladeshi Taka (BDT). |
| Agent Fee | Cash-out service fee charged by the agent (if applicable). |
| Status | Whether the transaction was Successful, Pending, or Failed. |
How to Verify a Nagad Withdrawal Proof
Verification ensures that a Nagad withdrawal proof is genuine and has not been altered. Here are the recommended verification methods:
- Check the TrxID in the Nagad app — open the "Statement" section and confirm that the transaction ID appears in your official history.
- Contact Nagad Customer Support — dial +880 961-0961666 and provide the TrxID to verify its authenticity.
- Match the transaction details — compare the displayed amount, date, and recipient number against the original withdrawal request.
Security tip: Never share your mobile banking PIN or OTP with anyone who claims to be verifying your withdrawal statement. Nagad will never ask for your PIN or OTP to confirm a proof.